Terms of Service

1. Authorized use and account security

SBS Connect is for employees and other users authorized by Step By Step, Inc.. Use the service only for legitimate workplace purposes and only within the access granted to you. Keep your sign-in credentials secure, do not share an account, and promptly report suspected unauthorized access or account misuse.

2. Acceptable use and confidentiality

You must not use SBS Connect to:

• access information or features you are not authorized to use;
• disrupt the service, bypass security controls, or introduce malicious code;
• harass others or publish unlawful, misleading, or inappropriate content; or
• copy, disclose, or misuse confidential workplace, employee, or client information.

Treat intranet information according to applicable confidentiality requirements, workplace policies, and your responsibilities to Step By Step, Inc..

3. Content ownership and handling

Ownership of intranet content is determined by applicable law, agreements, and workplace policies; these Terms do not independently transfer ownership. Submit only workplace content you are authorized to provide, and respect applicable intellectual-property, privacy, and confidentiality obligations. You remain responsible for the content you submit. Authorized administrators may review, preserve, restrict, or remove content when reasonably needed to operate and protect the service or meet organizational and legal obligations.

4. Text-message notification program

Step By Step, Inc. offers optional, recurring, non-marketing SBS Connect employee intranet post alerts. If you turn on Text message notifications in Account Settings, alerts are sent to the mobile number associated with your staff record.

• Message frequency varies based on intranet publishing activity.
• Message and data rates may apply.
• Reply STOP to opt out. You may also turn the setting off in Account Settings.
• Reply HELP for help, email info@stepbystepusa.com, or call (570) 829-3477.
• Consent is optional and is not a condition of employment or access to SBS Connect.

Delivery depends on mobile carriers, networks, device availability, and other systems outside our control. Messages may be delayed or not delivered, and Step By Step, Inc. does not guarantee delivery. Do not rely on text alerts for emergencies or other time-sensitive instructions.

5. Privacy

Our Privacy Policy explains how information is handled in SBS Connect, including mobile information, notification preferences, and SMS consent records.

6. Availability, suspension, and changes

We may maintain, modify, suspend, restrict, or discontinue all or part of SBS Connectwhen reasonably needed for operations, security, compliance, or organizational changes, subject to applicable workplace policies and law. Features and content may change over time. We may restrict or end access when authorization ends or when use threatens the service, other users, or the organization.

7. Service limitations and disclaimers

SBS Connect supports internal communication and access to workplace information. Content may not always be complete, current, or available and does not replace controlling policies, official instructions, or emergency communications. To the extent permitted by applicable law, the service is provided as available without a guarantee that it will be uninterrupted or error-free.

8. Governing and related terms

These Terms operate together with applicable workplace policies and law. If these Terms conflict with a controlling legal requirement or workplace policy, that requirement or policy controls. Questions or disputes about use of SBS Connect will be addressed under applicable law and established organizational procedures.

9. Updates to these Terms

We may update these Terms as the service or applicable requirements change. The revised Terms will be posted here with a new effective date and version. Continued authorized use after an update is subject to the revised Terms and any applicable notice requirements.

10. Support

For questions about SBS Connect or its text-message program, contact Step By Step, Inc. at info@stepbystepusa.com or (570) 829-3477.